1. How long does it take to receive my order?

We strive to process and dispatch your order as quickly as possible. You can expect your items to be delivered within 3 to 7 working days.

2. Do you offer free shipping?

Yes, we offer free delivery on all orders over 3000 PKR. We believe in providing the best value for our customers, and that includes saving on shipping costs.

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info@shopizem.com to initiate a return.

4. Can I return personalized or custom items?

No, we do not accept returns for personalized or custom items. Please get in touch if you have any questions or concerns about your specific item.

5. How do I request a refund?

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.

6. What if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

7. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Do you ship internationally?

Currently, we only ship within Pakistan.

9. How can I contact customer support?

You can contact our customer support team at info@shopizem.com. We are here to assist you and ensure that your shopping experience with us is excellent.

10. What types of products do you offer?

We offer a range of innovative and stylish products for your kitchen and wardrobe. From wall-mounted grain storage dispensers to trendy sweatshirts and unstitched suit sets, we have something for everyone.